1. Company Presentation
- Company Name: Horeca
- Address: Morcellement La Cocheyle, Baie du Tombeau
- Contact: 5 912 61 50 / horeca.maurice@gmail.com
- Registration Number: C07062113
2. Purpose
These Terms and Conditions of Use aim to define the terms of use of the site https://horeca-maurice.com/fr/ and the conditions of sale of the products offered.
3. Acceptance of Terms
The use of the site and the placing of orders imply the customer's unconditional acceptance of these TCU.
4. Products
Description of the products offered for sale, including essential characteristics, dimensions, materials used, etc.
5. Prices
Prices are indicated in Mauritian Rupees (MUR), all taxes included (TTC). They do not include delivery charges, which will be specified when the order is confirmed.
6. Order
- Order Process: Description of the steps for online ordering.
- Order Confirmation: A confirmation email will be sent to the customer summarizing the order details.
7. Payment Terms
- Accepted Payment Methods: Bank cards (Visa, Mastercard), bank transfers, cash on delivery, etc.
- Payment Security: Use of security protocols to ensure the confidentiality of banking information.
8. Delivery
- Delivery Areas: Mauritius only.
- Delivery Times: Products in stock are generally delivered within 7 business days.
- Delivery Charges: Free shipping charges.
9. Product Reception
The customer must check the condition of the products upon receipt and report any anomalies or damages within 48 hours.
10. Right of Withdrawal
In accordance with the applicable legislation in Mauritius, the customer has a period of 7 days from the receipt of the products to exercise their right of withdrawal without having to justify reasons or pay penalties.
11. Product Returns
Products must be returned in their original condition and packaging. Return costs are the responsibility of the customer, except in cases of defective products or errors on our part.
12. Warranty
Products benefit from the legal warranty of conformity and the warranty against hidden defects, in accordance with Mauritian legislation.
13. Liability
Horeca Maurice cannot be held responsible for damages resulting from improper use of the purchased product.
14. Intellectual Property
All elements of the site (texts, images, logos, etc.) are protected by intellectual property rights. Any reproduction or use without prior authorization is prohibited.
15. Personal Data
The information collected is necessary for processing orders and managing customer relations. They are processed in accordance with our privacy policy.
16. Applicable Law and Jurisdiction
These TCU are subject to Mauritian law. In case of disputes, only Mauritian courts will have jurisdiction.
17. Contact
For any questions or complaints, the customer can contact our customer service at horeca.maurice@gmail.com or 5 912 61 50.